Our unique 5ive-step outsourcing process is designed to reflect our philosophy of creating real value for our customers. We have a holistic approach that goes beyond simply meeting stated expectations or saving costs for your company. We invest time in understanding your business and in forging an enduring relationship with you.
We specialize in maximizing profits and reducing risk for our clients by setting up dedicated software development teams for companies globally who understand their business better. The value or the return that we bring for the investment done by you is based on our experience in deploying a process and resource bases who can comfortably work with your business policies.
In Analysis, we conduct a complete study of the existing processes involved in the work that you want to outsource to us. We conduct an analysis of your stated needs in order to enhance your business. In our years of experience, we have often noticed that customers tend to underestimate the nature and extent of work that can be outsourced.
We conduct a small project to establish proof of concept even before you enter into a formal arrangement with us for multi level agreements. Our pilot project helps to define parameters of quality, productivity, turnaround time and cost efficiency.
We have a defined process in place to ensure the flawless performance during the critical phase of migrating customer processes to offshore locations. The challenges at this step are different from the ones faced at the execution step.
We carry out an analysis of your existing processes, organizational structure and work management process & also formulate an inclusive replication plan to ensure that there are minimal interruptions to your workflow.
In this step we ensure seamless transition, by finalizing the project schedule, process maps, manpower requirements and training methodologies.
We then finalize the Service Level Agreements (SLAs) and commit to mutually agreed-upon levels of quality, productivity, and schedules.
Finally,the contract is finalized.
We carry out program management at two levels.
At the execution level we supervise the program to ensure the smooth functioning of operations and that agreed upon parameters of quality, productivity, and turnaround time are consistently met.
Next we optimize existing procedures to ensure that the processes are made more efficient. We carry out this task only after conducting a comprehensive study time to time based on deliverables and feedbacks process.
We strive to create hassle-free outsourcing for our customers. We carry out Customer Relationship Management during the entire lifecycle of the project. Customer Relationship Management is as important to us as Program Management. With weekly telephone reviews, daily/weekly reports, a single point of contact and program management tool which allows tracking of a program on a daily basis.
Through our unique 5ive-step outsourcing process we build long-term partnerships with our customers, by creating value for your business, delivering year-on-year productivity benefits, maximizing customer profitability and increasing your business.
Key success factors
- Product-savvy and domain-savvy development talent
- A sizable pool of high end architectural, design and testing skills and flexible and dynamic development environments.
- Investments in product development centric tools
- Creative working contracts which mitigate the risks for Clients looking to explore the Offshore opportunity. Such contracts includes terms of intellectual property protection, and flexible pricing mechanisms which are linked to success rates and skill set for localization/internationalization of products.